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RIGHT TO WITHDRAW FROM THE CONTRACT

A Customer who is also a Consumer who has concluded a Sales Agreement may withdraw from it without giving reasons by submitting an appropriate statement in writing within 14 days to the e-mail address: kontakt@allformedia.pl.

In the event of withdrawal from the contract, the sales contract or contract for the provision of electronic services is considered void and the customer is released from any obligations. What the Parties provided is returned unchanged, unless the change was necessary within the scope of ordinary management. The return should be made immediately, no later than within fourteen days. The Seller will refund the price paid to the bank account number indicated by the Consumer or in another way indicated by the Consumer. The right to withdraw from a distance contract is not entitled to the Consumer in the following cases: sale of goods imported or made to a special order of the Customer; services which, due to their nature, cannot be returned.

COMPLAINTS

The Seller is liable to the Customer who is a natural person who purchases the Product for purposes unrelated to professional or business activities, for non-compliance of the Product with the Sales Agreement to the extent specified by the Act of 27 July 2002 on specific terms of consumer sales and amending the Civil Code (Journal of Laws No. U. No. 141, item 1176 as amended).

Complaints for non-compliance of the Product with the Sales Agreement may be submitted in writing via e-mail to the following address: kontakt@allformedia.pl.

The seller will respond to the complaint immediately, no later than within 14 days. The Seller's response to the complaint is sent to the address provided by the Customer or in another manner provided by the Customer.

The Seller informs that in the case of Products also covered by the warranty, the rights in this respect should be exercised in accordance with the conditions set out in the warranty card.

The warranty for the sold Product does not exclude, limit or suspend the Customer's rights under the Seller's liability for non-compliance of the Product with the Sales Agreement to the extent specified by the Act of July 27, 2002. on special conditions of consumer sale and on the amendment of the Civil Code (Journal of Laws No. 141, item 1176, as amended)

Returns

purchased goods are accepted only on condition that they have not been used, have original packaging, are delivered complete (with attached accessories). The money for the returned goods will be sent to the given account or address within 14 business days. The buyer bears the cost of returns
. Complaints regarding mechanical damage caused during transport or considered only on the basis of a complaint report drawn up in the presence of the deliverer. We cover the costs of shipments resulting from incorrect execution of the order by our store. NOTE: check the contents of the parcel in the presence of the person delivering it! Returns and complaints should be addressed to the address provided in the store's contact details.